Information on the passport or driver license is invalid or expired.
Resolution:
Call or send an email to support@globaletrade.services with an attached copy of passport and driver’s license to check with CBP.
If there is transponder, you may call DTOPS to check:
DTOPS/Transponder
Contact Support
decals@cbp.dhs.gov
call: (317) 298-1245
Mon.-Fri. 8am-4pm Eastern
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