Shipping in or out of Asia?
We’re the only service provider with full ASEAN customs connectivity. Find out more

Simpler trade. Smarter tech.

ACI Ocean 07 – If I can’t find the correct port of loading/discharge in ACI Ocean, what should I do?

To ensure that our system is accurate, we strive to keep our port codes updated. However, changes may occur. To address any concerns, follow these steps:

  1. Reach out to the CBSA at 1-888-957-7224 and inquire about the validity of the missing port code.
  2. If it is not a valid port, choose the nearest acceptable alternative.
  3. If the CBSA confirms the port code as valid, contact CrimsonLogic support. If they cannot find the code in their search, they can activate the technical team to add it to the database.

Houston, we have a problem!

We are currently fixing this spaceship, so you might experience a bumpy flight.