Shipping in or out of Asia?
We’re the only service provider with full ASEAN customs connectivity. Find out more

Simpler trade. Smarter tech.

ACE Highway 37 – What does it mean when I receive rejection “250 Duplicate Identification Type Passport”?

The driver may already have an existing ACE ID.

Resolution:

  1. Check with CBP if the driver has an ACE ID.
  2. Send an email to GeTS support at support@globaletrade.services for further investigation. Attach a of copy of your passport and driver license.

Houston, we have a problem!

We are currently fixing this spaceship, so you might experience a bumpy flight.