For general eManifest policy and operations-related questions, contact the Border Information Service by telephone or send an e-mail to CBSA’s eManifest Helpdesk (eManifest-manifestelectronique@cbsa-asfc.gc.ca).
Service is available Monday to Friday, from 7 a.m. to 8 p.m. (ET), except holidays.
The Border Information Service (BIS) is an automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
| Service in English or French | |
|---|---|
Calls within Canada Toll-free |
1-800-461-9999 |
Calls outside Canada Long distance charges apply |
1-204-983-3500 1-506-636-5064 |
TTY within Canada For those with hearing or speech impairments |
1-866-335-3237 |
You must choose one of the following four options before pressing “0” to speak to an officer.
- Personal or traveller
- Business importation/exportation
- Currency exchange rates
- Coming to Canada
Officers are available Monday to Friday (07:00 – 20:00 local time / except holidays) should callers require additional information.
During high volume call periods, callers will be placed into a queue until an officer is available.
Helpful Hints:
Touch-tone phone users may use shortcuts at any time during the recorded message:
- Press “*” to return to the previous menu;
- Press “#” to repeat the message.
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.
English 
Chinese (China) 
Chinese (Hong Kong) 
French 
German 
Italian 
Japanese 
Portuguese 
Romanian 
Slovak 
Spanish (Colombia) 
Spanish (Chile) 
Spanish (Ecuador) 
Spanish (Mexico) 