Privacy Policy

Privacy Policy

1. CrimsonLogic (“We”) are committed to safeguarding your personal information. We treat all personal information provided by you in strict confidence, and will only use your personal information in the manner set out in this Policy. This Policy describes how we may collect, use, disclose, process and manage your personal information and applies to all personal information that you provide to us and the personal information we hold about you.

2. By providing us with your personal information, you consent to our collection, use and disclosure (including transfer) of your personal information in accordance with this Policy. Please DO NOT provide any personal information to us if you do not accept this Policy.

3. In the course of our business, we may be collecting, using, disclosing and processing personal information, on behalf of third parties. In such situations, we are obligated to abide by their instructions in relation to such personal information and this Policy will not apply.

Personal Information

4. What is personal information. “Personal information” is information that can be used to identify a natural person. Examples of personal information include name, address, contact details, identification numbers, telephone numbers, email address and photographs.

5. Voluntary provision of personal information. Your provision of personal information to us is voluntary. However, if you choose not to provide us with the personal information we require, it may not be possible for us to contact you or provide you with the products or services that you require from us.

6. Providing personal information belonging to others. If you provide the personal information of anyone other than yourself (including your family members), you warrant that you have informed him/her of the purposes for which we are collecting his/her personal information and that he/she has consented to your disclosure of his/her personal information to us for those purposes.

7. Accuracy and Completeness or personal information. You must ensure that all personal information that you provide is true, accurate and complete.

Collection of Personal Information

8. Generally, we may collect your personal information when you:
• register for any of our products or services;
• use any of our products or services;
• submit any information or document to us for processing;
• perform an online transaction on any of our platforms;
• report a problem with any of our platforms;
• fill in our surveys and provide feedback;
• access or request for access to our premises;
• contact us whether through email, fax, telephone, or writing; and/or
• submit your personal information to us for any other reason.

Purposes for Collection, Use or Disclosure of Personal Information

9. Service related purposes. Generally, we collect, use or disclose your personal information for the following service related purposes:
• to manage your relationship with us;
• to provide you with the products and services that you have requested, including products and services from third party service providers;
• to assist you with your enquiries;
• to contact you for feedback after the provision of our products and services; and
• to keep you updated on our products and services.

10. Business purposes. We may also use your personal information for purposes connected or relevant to our business, such as:
• complying with our legal obligations and requirements;
• enforcing obligations owed to us;
• research into the development of new products and services or improvement of our existing products and services;
• accounting, risk management and record keeping;
• carrying out research, planning and statistical analysis; and
• staff training.

11. Marketing purposes. We may use your personal information for the purposes of marketing our products and services and/or the products and services offered by our partners and business associates.

12. In using your personal information for marketing purposes, we may send marketing messages to you in various modes including but not limited to electronic mail, direct mailers, facsimile, short messaging service, telephone calls, and other mobile message services.

13. Processing purposes. We may collect, use or disclose personal information as a information intermediary on behalf of another organization. In such cases, we will merely be processing the personal information collected from you on behalf of the organization.

14. Contacting you. When using your personal information to contact you for the above purposes, we may contact you via post, fax, e-mail, SMS, telephone or any other means.

Disclosure of Information

15. We will not sell your personal information to third parties.

16. Disclosure to service providers. You agree that we may disclose your personal information to third parties whom we engaged to provide necessary products or services, including but not limited to:
• service providers and information processors working on our behalf and providing services such as human resource management, debt collecting, hosting and maintenance services, delivery services, handling of payment transactions, marketing etc.
• our consultants and professional advisers (such as accountants, lawyers, auditors, managing agents).
• service providers assisting us in the provision of products and services to you.

17. Other permitted disclosure. You agree that we may also disclose your personal information as required or permitted by law. We may disclose your personal information to regulatory authorities, statutory bodies or public agencies for the purposes of complying with their respective requirements, policies, directives and contracts.

Retention of personal information

18. We will retain personal information for a reasonable period to fulfil the abovementioned purposes and in accordance with our legal and business purposes.

Access to and Correction of personal information

19. You may request for correction or access to the personal information we have collected about you. Please contact us to find out how to request for correction or access.

20. We may be prevented by law from complying with your request. We may also decline your request if the law permits us to do so or if our records have been destroyed in accordance with our internal information retention policies.

Withdrawal of consent

21. You may withdraw your consent given for any or all purposes set out in this Policy by contacting our Information Protection Officer (see “How to contact us” section below). However, we may not be in a position to continue to provide our products or services to you if you withdraw your consent for purposes that are necessary for the provision of such products or services.

Amendments and Updates

22. We may amend this Policy from time to time and will make available the updated policy on our website www.crimsonlogic-northamerica.com. Each time you use our Platforms, or contact, interact or transact with us, you acknowledge and agree that our latest privacy policy shall apply to you.

How to contact us

23. If you have any questions or concerns regarding any aspect of this policy or the personal information you have provided or wish to make a request or withdraw your consent given for any or all purposes set out in this Policy, please contact our Data Protection Officer via email at : contactdpo@crimsonlogic.com

CrimsonLogic NA Privacy Policy Version 1.0 applicable Aug 2023