Information on the passport or driver license is invalid or expired.

Resolution:

Call or send an email to support@globaletrade.services with an attached copy of passport and driver’s license to check with CBP.

If there is transponder, you may call DTOPS to check:

DTOPS/Transponder
Contact Support
decals@cbp.dhs.gov
call: (317) 298-1245
Mon.-Fri. 8am-4pm Eastern