For general eManifest policy and operations-related questions, contact the Border Information Service by telephone or send an e-mail to CBSA’s eManifest Helpdesk (eManifest-manifestelectronique@cbsa-asfc.gc.ca).
Service is available Monday to Friday, from 7 a.m. to 8 p.m. (ET), except holidays.
The Border Information Service (BIS) is an automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
| Service in English or French | |
|---|---|
Calls within Canada Toll-free |
1-800-461-9999 |
Calls outside Canada Long distance charges apply |
1-204-983-3500 1-506-636-5064 |
TTY within Canada For those with hearing or speech impairments |
1-866-335-3237 |
You must choose one of the following four options before pressing “0” to speak to an officer.
- Personal or traveller
- Business importation/exportation
- Currency exchange rates
- Coming to Canada
Officers are available Monday to Friday (07:00 – 20:00 local time / except holidays) should callers require additional information.
During high volume call periods, callers will be placed into a queue until an officer is available.
Helpful Hints:
Touch-tone phone users may use shortcuts at any time during the recorded message:
- Press “*” to return to the previous menu;
- Press “#” to repeat the message.
Rotary-dial phone users cannot make selections from the recorded menus; however when calling during business hours, they will be transferred to an officer.
