When brokers/importers commercially import a vehicle using the SWI IID (SO911) there is no Vehicle Import Form – Form 1 submitted. This form was dematerialized when the SWI IID was created and as such the CBSA cannot issue a Form-1 for these transactions. If you are experiencing an issue with your provincial licensing office they should have that office contact the RIV as below: 

Registrar of Imported Vehicles
405 The West Mall, Suite 500
Toronto, ON M9C 5K7

Telephone: 1 888 848 8240 (toll free from within Canada or the United States) or 416-626-6812 (all other countries)
Fax: 416-626-0366
Email: support@support.riv.ca
Website: www.riv.ca